Refund Policy - Ai Ghibli Video

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Our Commitment to Customer Satisfaction

At Ai Ghibli Video, we're committed to providing exceptional Studio Ghibli style video creation through our veo3 AI technology. If you're not completely satisfied with our service, we offer a comprehensive refund policy to ensure your peace of mind.

30-Day Money-Back Guarantee

Full Refund Eligibility

New subscribers are eligible for a full refund within 30 days if:

  • You're not satisfied with the veo3 AI video generation quality
  • Technical issues prevent normal use of Ghibli video creation features
  • Service doesn't meet your creative expectations
  • Account or billing problems cannot be resolved

What's Covered

  • All subscription plans (Pro, Premium, Enterprise)
  • One-time credit purchases
  • Annual subscription prorations
  • Add-on services and features

Refund Request Process

How to Request a Refund

  1. Contact Support: Email [email protected]
  2. Provide Details: Include account email and reason for refund
  3. Review Process: Our team reviews within 24-48 hours
  4. Refund Processing: Approved refunds processed within 5-10 business days

Required Information

  • Account email address
  • Subscription or purchase date
  • Reason for refund request
  • Specific issues encountered (if technical)

Response Timeline

  • Initial response: Within 24 hours
  • Refund decision: Within 48 hours
  • Payment processing: 5-10 business days
  • Bank posting: Additional 2-5 business days

Refund Scenarios

Immediate Full Refunds

  • Service unavailable for extended periods
  • Major technical issues preventing video generation
  • Billing errors or unauthorized charges
  • Account access problems beyond user control

Prorated Refunds

  • Mid-cycle cancellations for annual plans
  • Unused credits from bulk purchases
  • Service downgrades within refund period
  • Partial service outages affecting usage

No Refund Situations

  • Free plan usage (no payment involved)
  • Requests after 30-day period
  • Abuse of refund policy
  • Violation of Terms of Service
  • Successfully generated videos used commercially

Specific Service Refunds

Subscription Plans

  • Monthly Plans: Full refund if requested within 30 days
  • Annual Plans: Prorated refund based on unused months
  • Premium Features: Individual feature refunds available
  • Auto-renewals: Refundable if cancelled within 48 hours

Credit Packages

  • Unused Credits: Full refund for completely unused packages
  • Partial Usage: Prorated refund for remaining credits
  • Bonus Credits: Promotional credits not refundable
  • Expired Credits: No refund for credits past expiration

Enterprise Plans

  • Custom agreements may have different refund terms
  • Contract negotiations can include specific refund clauses
  • Volume discounts affect refund calculations
  • Dedicated support included in refund considerations

Payment Method Refunds

Credit Card Refunds

  • Processed to original payment method
  • Full amount returned including taxes
  • Currency conversion at current rates
  • Chargeback protection for legitimate refunds

PayPal Refunds

  • Returned to PayPal account used for payment
  • Transaction fees may not be refundable
  • Processing time depends on PayPal policies
  • Currency differences handled automatically

Bank Transfer Refunds

  • Additional verification may be required
  • Extended processing time (10-15 business days)
  • Bank fees may apply for international transfers
  • Documentation required for large amounts

Special Circumstances

Technical Issues

If veo3 AI service issues prevent video creation:

  • Service credits offered as first remedy
  • Full refunds available if credits insufficient
  • Extended trial periods for resolution
  • Priority support for ongoing problems

Quality Concerns

For Studio Ghibli video quality issues:

  • Free regeneration attempts with improved prompts
  • Additional credits for unsatisfactory results
  • Style consultations with our AI specialists
  • Refunds if quality cannot be improved

Educational Discounts

  • Student refunds follow same 30-day policy
  • Institutional purchases may have custom terms
  • Bulk educational licenses handled case-by-case
  • Academic year considerations for timing

Refund Policy Abuse Prevention

Fair Use Guidelines

  • One refund per customer per 12-month period
  • Reasonable usage before requesting refund
  • Good faith attempts to resolve issues first
  • Honest feedback about service experience

Account Monitoring

  • Unusual patterns flagged for review
  • Multiple accounts from same user investigated
  • Abuse prevention measures protect legitimate users
  • Appeal process for disputed decisions

Alternative Solutions

Before Requesting Refunds

We encourage trying these alternatives:

  • Free support consultation for usage questions
  • Tutorial resources for better Ghibli video creation
  • Community forums for tips and inspiration
  • Direct feedback to improve your experience

Service Credits

  • Account credits instead of monetary refunds
  • Bonus credits for inconvenience
  • Extended subscriptions at discounted rates
  • Premium features trial access

International Considerations

Currency and Taxes

  • Local currency refunds when possible
  • Tax implications vary by jurisdiction
  • Exchange rates applied at refund time
  • VAT and GST handling per local laws

Regional Policies

  • EU consumer rights fully respected
  • US state laws compliance maintained
  • International regulations followed
  • Local dispute resolution options available

Contact and Support

Refund Inquiries

Response Commitments

  • 24-hour initial response guarantee
  • 48-hour refund decision timeline
  • Regular updates during processing
  • Follow-up to ensure satisfaction

Our refund policy reflects our confidence in Ai Ghibli Video and our veo3 AI technology. We want every creator to have an amazing experience bringing their stories to life with Studio Ghibli-inspired animations. Your satisfaction is our top priority.